Privacy Policy

1. Introduction

GuardSync (Pty) Ltd ("GuardSync", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our guard monitoring platform, website, and related services.

By using GuardSync services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, phone number, company details)
• Guard personnel information (names, employee IDs, shift assignments)
• Payment and billing information
• Communications with our support team

2.2 Information Collected Automatically

• GPS location data from guard tracking devices
• Biometric data including heart rate monitoring
• Step count and movement analytics
• Device telemetry and connectivity status
• Patrol route history and checkpoint data
• SOS and panic alert records

2.3 Website Analytics

We collect standard web analytics data including IP addresses, browser types, referring pages, and pages visited to improve our website and services.

3. How We Use Your Information

• To provide real-time guard monitoring and tracking services
• To generate AI-powered shift scoring and analytics
• To process SOS alerts and emergency notifications
• To maintain and improve our platform
• To process payments and manage subscriptions
• To communicate with you about service updates
• To comply with legal obligations
• To protect the safety and security of guards and clients

4. Data Sharing and Disclosure

We may share your information with:

• Your Organisation: Employers/clients can access guard monitoring data for personnel under their management
• Emergency Services: In case of SOS alerts or emergencies
• Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, payment processing)
• Legal Requirements: When required by law, court order, or government authority

We do not sell personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission
• Secure cloud infrastructure with AWS
• Role-based access controls
• Regular security audits and monitoring
• Data backup and disaster recovery procedures

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Location and patrol data is typically retained for 12 months unless longer retention is required for legal or contractual purposes. You may request deletion of your data subject to our legal retention requirements.

7. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Withdraw consent for data processing
• Lodge a complaint with the Information Regulator

8. International Data Transfers

Your data may be processed on servers located outside South Africa (including AWS data centres). We ensure appropriate safeguards are in place to protect your data in accordance with POPIA requirements.

9. Children's Privacy

GuardSync services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: